Frequently Asked Questions

We are to help you in anyway we can.  Below are commonly asked questions we received and hope this helps.  If you still have questions, please contact us online and we will be more than happy to help.

When can I expect my order to be shipped?

Under normal circumstances, every effort is made to ship your item within three business days, Monday through Friday. Should an unforeseen circumstance occur (we are located in Florida; hurricanes CAN happen) that would extend this period for an unusually long period of time, we will contact you to confirm you still wish to have your order sent to you.

Before finalizing your purchase, please make sure that you have entered your shipping address accurately. You will be responsible for any charges for orders that must be resent due to inaccurate or incomplete addresses; obviously we are responsible for any errors we make.

We are responsible for your purchase until it reaches the Post Office. Once the package is turned over to the USPS it is no longer in our control.  Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.  Ownership of packages turned over to USPS transfers to the buyer.  We are not responsible for lost, held, damaged or stolen packages. We are not responsible for delivery errors via carrier, or incorrect shipping information.

How long will it take for me to receive my order?

Most domestic orders are delivered within 7 to 10 business days; often much more rapidly!  Please keep in mind that mail delays are a fact of life, and unfortunately, we have no control over the Postal Service.  We have no information beyond the tracking information already provided to you.

What if I want to return my order?

Please inspect all orders carefully upon receipt.  If you are dissatisfied for any reason, you may contact us within two weeks of the day your order is delivered for an RMA number in order to return brand new, unused merchandise.  Contact our Customer Service Department at 239.315.3729 or email customerservice@kristinomdahl.com and please be sure to have your order number handy.

Merchandise must be returned in original packaging, undamaged and unused.

Once the item(s) have been confirmed received and determined to be in brand-new condition, a refund will be issued.  To avoid any issues, please review your order and look over your item(s) as soon as you receive them. Our 14-day refund period is firm.  Returned items are to be sent to:

Kristin Omdahl

12870 Tradeway Four, Suite 107-301

Bonita Springs, Florida  34135

 The fine print:

  • No returns accepted after 45 days.
  • The following items are final sale: specials, discounts, closeouts, class fees, gift cards, personalized books and Be So Clean products. No returns will be accepted and no credits will be issued for these items.
  • We cannot be responsible for shipping errors based on incorrect delivery information nor costs or damage related to these errors.

Returns based on customer error are not provided. 

This yarn looked different to me when I was ordering it. Why did that happen?

There are many reasons this may have occurred. First, computer monitors display colors differently so the yarn may have appeared different on your screen than it does in person. While this difference is usually fairly minimal, sometimes it can be more pronounced. Secondly, part of the beauty and charm of yarn is the variation and nuance. Even yarn dyed in the same batch or dye bath can have subtle or not-so-subtle differences. This is part of the personality of artisan hand-dyed yarn and is usually treasured.  I hope you will love the yarn you ordered.  If you are unhappy, you may contact us with 21 days of your order and return it (unused), at your own expense (see above).

ACK! The color in my yarn is running! What do I do?

We dye our yarn with professional grade dyes, and rinse repeatedly to avoid any bleeding later. However, on occasion a particularly pigmented yarn can sometimes bleed a little, especially in warm water. We recommend hand washing all of your handmade items in cold water with a little Be So Clean soap and laying flat to dry.

Is it our desire that you be 100% satisfied with your purchase from the Kristin Omdahl Company. Please email our customer support team at customerservice@kristinomdahl.com with any questions or concerns you may have. 

Oh no! There is a knot in my yarn!

All yarn is manufactured from long fibers that are twisted together, spun and wound onto cones. From there it can go through a variety of manufacturing steps before it becomes a hank, skein, or center pull ball of yarn. It is impossible to make an endless thread with no joins. Manufacturers include joined sections in their finished products, in an effort to keep costs down. It is not uncommon to find as many as 2 or 3 joins in a hank, skein or center pull ball of yarn. You may untie the knot and join in your preferred joining method.

Oh no! My yarn is all tangled - I pulled out a big mess - and can't untangle it - should I cut it?

No! Don’t cut it! And don’t pull it hard, don’t yank it. Regardless of the type of yarn you have purchased, where you have purchased it, how it is wound (unless a ball), or how much you have paid, you will sooner or later encounter the “yarn barf”. or “yarn pile” or “yarn mess” when you work with yarn.

Some yarns are more likely to tangle than others – very large yardage, yarns with lots of fibers (mohair, wool). Thinner yarns tangle. Multiple ply yarns tangle. But your basic acrylic big box store yarns do exactly the same thing. It is unavoidable.

So, how to proceed? Gently try to shake and separate the strands. You may want to use a yarn needle to help poke them apart. Don’t pull hard, that will make the situation worse. Work slowly and gently, a little bit at a time. Soon you will be ready to get back to working on your project.

Where can I shop?

Kristin Omdahl products are sold exclusively online at kristinomdahl.com

Do you ship internationally?

Yes, we ship worldwide.

Please be aware that orders sent outside the U.S. may result in customs, tariff, and/or postal charges. Any charges are the responsibility of the buyer. Unfortunately, we have no control over these charges and cannot predict their amount. We recommend contacting your local customs office or taxation authority for more information before placing your order.

If an order is refused, a refund for the merchandise, minus the shipping charge, will be issued when the merchandise is returned to our office in brand new condition. Personalized books, gift cards, sale items and Be So Clean products cannot be refunded.

What are my payment options?

We accept Visa, Mastercard, American Express and Discover cards. Payment is only debited once your order has been shipped.

You can also choose to pay with PayPal When selecting this option at checkout, you will be directed to the PayPal site to ‘log in’ and review before clicking ‘pay now’. Once this transaction is complete, you will then return to kristinomdahl.com

How much does shipping cost?

Please fill fill out your cart for actual charges for your entire order.  The fees are based on commercially discounted USPS shipping rates by weight; we do not charge anything extra.  Your shipping will automatically be free once the total cost of your order is at least $75 US, $150 International

Do you sell gift cards?

Yes, you can purchase an electronic gift certificate HERE

Why can't I see my comments?

All comments are approved before they are posted. Please allow 24 hours before moderated comments are posted.

How can I convert the free pattern pages into a PDF file to save to my computer or print?

Our free patterns are not currently available as PDF’s; however, you are welcome to enjoy them ad-free on your device.