Frequently Asked Questions
When can I expect my order to be shipped?
Under normal circumstances, every effort is made to ship your item within three business days, Monday through Friday. Should an unforeseen circumstance occur (we are located in Florida; hurricanes CAN happen) that would extend this period, we will contact you to confirm you still wish to have the item. Before finalizing your purchase, make sure that the shipping address is correct. If an error in address occurs and the order is returned to us, the buyer will be responsible for reshipping charges. Of course, if we make the error, we will correct it at our expense.
Please be aware that once a package has been turned over to the United States Postal Service, we are no longer the owners and may not file a claim of any sort. The Kristin Omdahl Company cannot be responsible for lost packages or delays, though we will try to assist in any capacity we can. We DO offer optional Signature Required shipping services, at an additional fee. Should you have concerns about potential losses, this may be the safest option.
How long will it take for me to receive my order?
Most domestic orders are delivered within 7 to 10 business days for domestic orders; often must more rapidly! Keep in mind that mail delays are an occasional fact of life; then can happen. Unfortunately, we have no control over the Postal Service, and have no information beyond the tracking provided by them.
What if I want to return my order?
You may return your order within ten days of receipt. Please contact us at 239.315.3729 for an RMA number. You must pay the return shipping shipping cost, and return the items in their original packaging, undamaged and unused. Once the item(s) have been confirmed received and in the proper condition, a refund will be issued. To avoid any issues, please review your order and look over your item(s) as soon as you receive them. Our ten day refund period is firm. Returned items are to be sent to:
12870 Tradeway Four, Suite 107-301
Bonita Springs, Florida 34135
Returns based on customer error are not provided.
This yarn looked different to me when I was ordering it. Why did that happen?
There are many reasons this may have occurred. First, computer monitors display colors differently so the yarn may have appeared quite different. While this difference is usually fairly minimal, sometimes it can be more pronounced. Secondly, part of the beauty and charm of hand dyed yarn is the variation and nuance. Even yarn dyed in the same batch or dye bath can have subtle or not-so-subtle differences. This is part of the personality of artisan hand-dyed yarn and is usually treasured. I hope you will love the yarn you ordered. If you are unhappy, you may return it (unused), within 10 days, at your own expense.
ACK! The color in my yarn is running! What do I do?
We dye our yarn with professional grade dyes, and rinse repeatedly to avoid any bleeding later. However, on occasion a particularly pigmented yarn can sometimes bleed a little. We recommend hand washing all of your handmade items knits in cold water with a Wrapture and laying flat to dry.
Is it our desire that you be 100% satisfied with your purchase from the Kristin Omdahl Company. You may email us at firstname.lastname@example.org or email@example.com with any questions or concerns you may have.
Where can I shop?
Kristin Omdahl products are sold exclusively online at kristinomdahl.com and through select stockist.
Do you ship internationally?
Yes, we ship worldwide. See below for shipping costs.
Please be aware that orders sent outside the U.S. may result in customs, tariff, and/or postal charges. Any charges are the responsibility of the buyer. Please check on the regulations in your country before you buy. If an order is refused, a refund for the merchandise, minus the shipping charge, will be issued when the merchandise is returned to our office in brand new condition. A personalized book cannot be refunded.
What are my payment options?
We accept Visa, Mastercard, American Express and DIscover cards. Payment is only debited once your order has been shipped.
You can also choose to pay with Paypal When selecting this option at checkout, you will be directed to the Paypal site to 'log in' and review before clicking 'pay now'. Once this transaction is complete, you will then return to kristinomdahl.com
How much does shipping cost?
You are welcome to fill out your cart and get the actual charges for your entire order. But here is a quick formula to give you an estimate:
US Orders: $3 first item, $1 ea additional item
International Orders: $13 first item, $6 ea additional item
Do you sell gift cards?
Yes, you can purchase an electronic gift certificate HERE
Why can't I see my comments?
All comments are approved before they are posted. Please allow 24 hours before moderated comments are posted.
How can I convert the free pattern pages into a PDF file to save to my computer or print?
Please scroll to the bottom of the free pattern page, and click on the link that says "Please click here to download ___ Free Pattern". It will open a new window with the PDF file and you can either print this or save it to your computer, or both!
There is also a green "print friendly' link at the bottom of each page that will do this for you as well.
If you have technical difficulty in downloading the free patterns on your own, please contact us to be emailed the PDF file instead.