Our Policy

Our policy lasts 2 weeks from the date your order is delivered to you. If 14 days have passed since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

  • Gift Cards
  • Discounted and Special Sale Items
  • Personalized Books
  • Be So Clean Products
  • Class Fees

Please inspect all orders carefully upon receipt.  If you are dissatisfied for any reason, you may contact us within two weeks of the day your order is delivered for an RMA number in order to return brand new, unused merchandise.  Contact our Customer Service Department at 239.315.3729 or email customerservice@kristinomdahl.com and please be sure to have your order number handy.

Merchandise must be returned in original packaging, undamaged and unused.

Once the item(s) have been confirmed received and determined to be in brand-new condition, a refund will be issued.  To avoid any issues, please review your order and look over your item(s) as soon as you receive them. Our 14-day refund period is firm.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you think you have not yet received a refund, please double check your bank account and credit card statements.
Please note that it may take up to two billing cycles before your refunds are posted.  If you’ve done all of this and you still have not received your refund, please contact us at support@kristinomdahl.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange something, please contact our Customer Service Department at (239) 315-3729 or email CustomerService@KristinOmdahl.com

We will need your Order Number and a description of the issue.  Note: Remember to add our email address to your contacts list so you receive our reply.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Refunds
To return your product, you should mail your product to:

Kristin Omdahl

12870 Tradeway Four, Suite 107-301

Bonita Springs, FL 34135

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When can I expect my order to be shipped?

Under normal circumstances, every effort is made to ship your item within three business days, Monday through Friday. Should an unforeseen circumstance occur (we are located in Florida; hurricanes CAN happen) that would extend this period for an unusually long period of time, we will contact you to confirm you still wish to have your order sent to you.

Before finalizing your purchase, please make sure that you have entered your shipping address accurately. You will be responsible for any charges for orders that must be resent due to inaccurate or incomplete addresses; obviously we are responsible for any errors we make.

We are responsible for your purchase until it reaches the Post Office. Once the package is turned over to the USPS it is no longer in our control.  Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.  Ownership of packages turned over to USPS transfers to the buyer.  We are not responsible for lost, held, damaged or stolen packages. We are not responsible for delivery errors via carrier, or incorrect shipping information.

How long will it take for me to receive my order?
Most domestic orders are delivered within 7 to 10 business days for domestic orders; often must more rapidly! Keep in mind that mail delays are an occasional fact of life; then can happen. Unfortunately, we have no control over the Postal Service, and have no information beyond the tracking provided by them.